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Cancellation Policy

Booking & Payment: - A 50% non-refundable deposit is required to secure your booking date. - The remaining balance is due no later than 24 hours before the event. - Bookings are confirmed only after the deposit is received. Coverage & Timing: - Photography coverage begins at the agreed-upon start time. Delays caused by the client or venue may result in reduced coverage without price adjustment. - Overtime may be added and is subject to availability. Overtime fees must be paid before additional coverage is provided. - Clients are encouraged to review their event timeline with us in advance to ensure full and efficient coverage. Travel & Access: - Travel up to 25 miles from Boston, MA is included. Additional travel fees may apply for locations beyond this range. - Please ensure reasonable access is granted to all venues and scheduled locations. Any restrictions must be communicated prior to the event. Weather Considerations: - For outdoor events, clients must provide appropriate weather accommodations (e.g., tents, umbrellas, or alternative indoor locations). - In cases of extreme weather or unsafe conditions, By Don reserves the right to pause or relocate coverage to protect equipment and staff. Image Delivery, Prints & Usage: - Edited digital images will be delivered via online gallery within at least 14 business days. In some cases up to 3 weeks depending on volume and season. - Photo printouts or a keepsake album can be requested at any time and will be delivered within 2-3 weeks of the original event date. - By participating in the event, the client consents to select images being used for promotional purposes by By Don, unless otherwise requested in writing. Guest Conduct: - All guests are expected to treat the photographer and equipment with respect. - Inappropriate, destructive, or unsafe behavior may result in limited or suspended coverage at our discretion. Cancellation & Rescheduling: - Changes made less than 14 days before the event will result in the loss of the deposit. Rescheduling is based off availability.

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